Tidyia

Support

A cleaner phone. A clearer mind.

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Frequently Asked Questions

Is anything I delete actually gone?

No — Tidyia never permanently deletes anything on the spot. Every deletion goes through iOS's own Recently Deleted album, where it stays recoverable for 30 days, exactly like deleting from the Photos app directly.

Does Tidyia upload my photos anywhere?

No. Every scan — duplicate detection, similarity matching, quality analysis, privacy checks — runs entirely on your device. Nothing is ever uploaded, and there's no account or server involved at all.

How do I protect a photo from being suggested for cleanup?

Long-press (or use the context menu on) any photo in a review screen and choose Protect. Protected photos are excluded from every cleanup suggestion until you remove the protection yourself, from Smart Collections → Keepers.

How do I cancel my subscription?

Subscriptions are managed entirely through Apple, not Tidyia. Go to Settings → your name → Subscriptions on your iPhone, select Tidyia, and cancel there. Your Premium access continues until the end of the period you already paid for.

What's included for free, and what needs Premium?

Free: Duplicate Photos, Screenshots, Large Files, Cleanup History. Premium adds Similar Photos, AI Photo Curator, Cleanup Copilot, Privacy Check, Storage Forecast, Video Cleaner, and more. See the app's Paywall screen for the full, current list.

Something isn't working right — what do I do?

Email us at the address above with a description of what happened and, if possible, your iPhone model and iOS version. We read every message.